Wildfire Terms and Conditions
Thank you for shopping with us. Your satisfaction is our priority, and we are committed to providing a smooth and transparent shopping experience. By accessing our website or purchasing our products, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities.
1. Payment Terms
We accept the following payment methods: Visa, MasterCard, American Express, PayPal, and AfterPay. Payments are processed at the time of purchase. All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
If a payment is declined or fails, the order will not be processed. Please contact your financial service provider to resolve payment issues. If you require further assistance or believe this is an error, feel free to reach out to us.
2. Order Cancellations
Orders can be cancelled within 24 hours of placement or before the order has been processed and dispatched. Once an order has been dispatched, it can no longer be cancelled.
To request a cancellation, please contact us via phone or complete the Contact Us form. If eligible, refunds for cancelled orders will be processed to the original payment method within 7-10 business days.
3. Shipping Policy
Wildfire ships within Australia and to selected international locations.
Shipping Costs and Methods
Shipping costs are calculated based on weight, destination, and the shipping method selected at checkout.
Order Processing Times
Orders are typically processed within 1-2 business days.
Delivery Times
Estimated delivery times are provided at checkout. Please note that these are estimates and may vary due to carrier delays.
Tracking Information
Tracking details will be emailed once your order has shipped.
International Shipping
For international orders, customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
Lost or Delayed Shipments
If your shipment is lost or delayed, please contact us for assistance.
4. Disclaimer of Warranty
Due to the nature of our body products, Wildfire does not offer warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
All products are sold “as is.” Individual results may vary based on personal factors such as skin type, allergies, or sensitivities. If you experience an adverse reaction, discontinue use immediately and consult a healthcare professional.
For product suitability inquiries, please contact us prior to purchase.
5. Returns and Refunds Policy
Eligibility for Returns
You can return products within 15 days of purchase if they meet the following criteria:
- The product was purchased within the last 15 days.
- The product is unused, unopened, undamaged, and in its original packaging.
- Proof of purchase is provided.
Exceptions
Please note:
- Sale items are not eligible for refunds.
- Only regular-priced items can be refunded.
- Opened items cannot be returned for health and safety reasons.
How to Request a Return
To initiate a return, follow these steps:
- Contact us via phone at +61 7 5577 1412 or by completing our contact form.
- Once approved, return the product in its original packaging to:
Wildfire International
Unit 3/32 Harrington Street
Arundel QLD, 4214
Australia
Shipping Costs
- Shipping charges for returns are non-refundable.
- Customers are responsible for return shipping costs and bear any risk of damage or loss during transit, both to and from Wildfire.
Damaged Items
If your product arrives damaged, please notify us immediately to arrange for a replacement or refund.
Contact Us
For further assistance, reach out to us at:
6. SMS Messaging Terms and Conditions
By opting into Wildfire’s messaging service, you agree to receive recurring automated marketing and informational messages.
Message Frequency
Message frequency varies based on your interactions with Wildfire. Additional messages may be sent periodically.
Consent and Costs
Your consent to receive marketing messages is not a condition of purchase. Standard message and data rates may apply. For questions about your text or data plan, please contact your mobile provider.
Opting Out
To stop receiving messages, reply STOP to any message or use the provided unsubscribe link. You will receive confirmation once unsubscribed, and no further messages will be sent.
Support
For assistance, reply HELP to any message or contact us via email.
Transfer of Number
Before changing or transferring your mobile number, reply STOP or notify us of the change. Failure to do so may result in messages being sent to the new owner of the number.
Privacy
For information on how your data is handled, please refer to our Privacy Policy.
Changes to Messaging Terms
Wildfire reserves the right to change or terminate the messaging program at any time. Updated terms will be effective immediately upon posting.
7. Limitation of Liability
Wildfire is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the amount paid for the product, and this limitation applies to the fullest extent permitted by law.
8. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.
9. Privacy and Data Usage
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your data. By using our website, you agree to the practices outlined in our Privacy Policy.
10. Dispute Resolution
We are committed to resolving disputes amicably. If an issue cannot be resolved directly, disputes may be settled through mediation or arbitration.
Unresolved disputes will be subject to the exclusive jurisdiction of Queensland courts.
11. Updates to Terms and Conditions
Wildfire reserves the right to update these Terms and Conditions at any time. Updates will be effective immediately upon posting. Customers are encouraged to review the Terms and Conditions regularly. Continued use of our website constitutes acceptance of these updates.
12. Intellectual Property Rights
All content on this website, including text, images, and trademarks, is the property of Wildfire or its licensors and is protected by intellectual property laws.
Content may not be reproduced, distributed, or used without written consent. Unauthorized use of Wildfire’s trademarks is strictly prohibited.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Phone: +61 7 5577 1412
- Contact Form: Click here
- Address:
Wildfire International
Unit 3/32 Harrington Street
Arundel QLD, 4214
Australia
