Wildfire FAQs

Your Questions Answered

We love that you’re interested in knowing more about us and our products, and hope we’ve provided the answers you’re looking for on this page. If you find you still have unanswered questions please contact us, we’d love to hear from you and help you out.

Help Topics

Commitment

No. Wildfire does not test its finished products or ingredients on animals, and we do not commission animal testing on our behalf.

When selecting ingredients, we seek suppliers that can support our cruelty-free requirements and provide appropriate information about their testing practices.

Learn more about our approach to cruelty-free personal care.

Delivery

Australian Shipping

Orders containing in-stock items are usually dispatched from our Gold Coast warehouse within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day. During sales, public holidays or periods of high demand, dispatch may take a little longer.

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

Wildfire delivers throughout Australia and to selected international destinations.

Enter your delivery address at checkout to view the shipping methods, charges and estimated delivery timeframes available for your location.

Availability may vary depending on the destination, carrier and products included in your order.

Yes. Wildfire orders are packed in discreet, unbranded outer packaging, with no product names or descriptions displayed on the outside of the parcel.

For delivery and return purposes, the shipping label must show the sender’s name and return address. Parcels are sent from Wildfire International, but no details about the products inside are displayed.

We understand that privacy matters when ordering personal-care, fragrance and intimate-wellness products, so discretion is considered throughout our packing and dispatch process.

Standard delivery

Standard delivery within Australia costs AU$12.95, including GST, for orders below AU$85 in product value.

Standard delivery to Western Australia costs AU$14.95, including GST, for orders below AU$85. Delivery to Western Australia can take longer, so Express Post may be a better option when your order is time-sensitive.

Express delivery

Express delivery within Australia costs AU$17.95, including GST.

The shipping methods and charges available for your address will be shown at checkout.

Yes. We offer free standard delivery within Australia when the product value of your order is AU$85 or more.

The free-delivery threshold is calculated after promotional discounts and coupon codes have been applied. If a discount reduces the product value below AU$85, the applicable delivery charge will be added at checkout.

Any delivery charges, gift cards or other non-product amounts do not count towards the free-delivery threshold.

Orders are dispatched from our Gold Coast warehouse using Australia Post or one of our courier partners.

After dispatch, standard delivery usually takes approximately 3–7 business days. Delivery may take longer to Western Australia, regional or remote locations, during public holidays, or when carrier networks are experiencing delays.

Delivery timeframes are estimates provided by the carrier and begin from the date your order is dispatched, not the date it is placed.

Express orders within Australia are sent using Australia Post Express Post.

After dispatch, Express Post usually takes approximately 1–3 business days, depending on the destination and whether it falls within Australia Post’s Express Post network.

Express Post is generally faster than standard delivery, but next-business-day delivery is not guaranteed for every address. Estimated delivery dates will be shown through Australia Post tracking once your parcel has been lodged.

Occasionally, delivery delays can occur because of carrier network issues, public holidays, weather events, incorrect address details or periods of high demand.

If your parcel appears delayed, first check the tracking information sent with your dispatch confirmation.

If tracking has not updated for an extended period, your parcel arrives damaged or you have another delivery concern, please contact our team. Include your order number and any relevant photographs so we can investigate and assist as quickly as possible.

International Shipping

Yes. Wildfire ships from the Gold Coast, Australia, to selected international destinations.

Enter your delivery address at checkout to see whether shipping is currently available to your location, along with the delivery methods, charges and estimated timeframes offered for your order.

Available services may vary depending on the destination, carrier, parcel weight and products included in your order.

International shipping charges are calculated at checkout based on the destination, parcel weight and delivery service selected.

Enter your delivery address during checkout to view the available shipping options and their costs before placing your order.

Any customs duties, import taxes or local handling fees charged after the parcel enters the destination country are separate from Wildfire’s shipping charge unless checkout expressly states otherwise.

Yes. Free international shipping is available to selected destinations when the product value of your order reaches the applicable minimum:

  • New Zealand: AU$99
  • United States and Canada: AU$119
  • Southeast Asia: AU$129
  • United Kingdom and Ireland: AU$119

The free-shipping threshold is calculated after promotional discounts and coupon codes have been applied. If a discount reduces the qualifying product value below the relevant threshold, an international shipping charge will be added at checkout.

Free international shipping is subject to destination and service availability. The delivery method provided for a qualifying order will be shown at checkout.

International delivery timeframes vary by destination and the shipping service selected at checkout.

The estimated delivery timeframe shown at checkout begins after your order has been dispatched. It does not include order processing time, customs clearance or delays within the destination country.

International delivery may take longer during public holidays, severe weather, customs processing, carrier disruptions or periods of high demand. Tracking will provide the most current information once your parcel is in transit.

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are determined by local authorities and are normally the responsibility of the recipient. They are not included in Wildfire’s product prices or shipping charges unless checkout expressly states otherwise.

Customs requirements vary between countries. We recommend checking with your local customs authority before ordering if you are uncertain about possible charges or import restrictions.

Yes. International orders are sent using a tracked delivery service.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details. Tracking updates may be less frequent while the parcel is travelling between countries or awaiting customs clearance.

In some destinations, final delivery is completed by a local postal or courier service. The same tracking number will usually continue to provide updates after the parcel arrives in the destination country.

International parcels can occasionally be delayed by customs processing, carrier disruptions, severe weather, public holidays or local delivery conditions.

First, check the tracking link included in your dispatch confirmation. Tracking may pause temporarily while the parcel is travelling between countries or awaiting customs clearance.

If there has been no meaningful tracking update for an extended period, please contact our team with your order number. We will review the tracking information and assist with the next steps.

My Account

No. You can place an order as a guest without creating a Wildfire account.

During checkout, simply enter the contact, delivery and payment details needed to process your order.

Creating an account is optional, but it can make future checkouts quicker and allows you to view eligible past orders, manage saved addresses and update your account details.

Visit the My Account page and follow the registration instructions.

Enter the requested details and complete any email verification or password steps shown on the screen.

You may also be given the option to create an account while placing an order.

Visit the password reset page and enter the email address or username connected to your Wildfire account.

We will send you an email containing a secure link to create a new password. For security, we do not email your existing password or send a temporary password.

If the email does not arrive, check your junk or spam folder and confirm that you entered the same email address used for your account.

Log in through the My Account page to update your account information.

From your account dashboard, you can update details such as your name, email address, password, billing address and delivery address.

Changes to your account will not automatically alter an order that has already been placed. Please contact our team promptly if you need help with an existing order.

Log in to your Wildfire account and select Orders from the account dashboard.

You can view eligible orders placed while logged in, along with their current status and available order details.

Orders placed using guest checkout may not automatically appear in your account. Please refer to your order-confirmation email or contact our team if you need help locating a guest order.

Wildfire only collects the information reasonably required to process orders, provide customer support and operate your account.

Payment details are processed securely through our payment providers. Wildfire does not store complete card details on its website.

If you use a shared or public device, log out of your account when you have finished and avoid saving your password in the browser.

For more information about how we collect, use and protect personal information, please read our Privacy Policy.

You can unsubscribe from Wildfire marketing emails at any time by selecting the Unsubscribe link at the bottom of a marketing email.

Please allow a short period for the change to take effect. You may still receive essential service emails relating to active orders, account security, delivery updates or customer-support requests.

If you continue receiving marketing emails after unsubscribing, please contact our team and let us know which email address is affected.

Order Queries

Please contact our team as soon as possible if you need to cancel or change an order.

We will do our best to assist, but orders are processed quickly and changes or cancellations cannot be guaranteed once packing has begun.

After an order has been dispatched, we cannot change its products, delivery address or payment details. Please check your order carefully before completing checkout.

We make every effort to keep our online stock information accurate. Occasionally, an item may become unavailable after an order has been placed.

If this happens, our team will contact you using the details provided with your order. Depending on the circumstances, we may offer a suitable alternative, arrange a refund for the unavailable item or discuss whether you would prefer to wait for it to return to stock.

If an item is unavailable online, you may also use our store locator to find a nearby Wildfire stockist. We recommend contacting the retailer before visiting, as ranges and stock levels vary.

No. Each order can be delivered to one address only.

To send products to more than one address, please place a separate order for each destination. Delivery charges and free-shipping thresholds will apply separately to each order.

After your order has been successfully placed, we will send an order-confirmation email to the address provided at checkout.

The email normally arrives within a few minutes, although occasional delays can occur. If you cannot see it, please check your junk or spam folder and confirm that the email address entered during checkout was correct.

If you placed the order while logged in, you can also view it under Orders in your Wildfire account.

If you have been charged but still cannot locate your confirmation, please contact our team before placing the order again.

Gift messages and gift wrapping are not currently available through our online checkout.

All orders are still packed carefully and sent in discreet, unbranded outer packaging. No product names or descriptions are shown on the outside of the parcel.

Free delivery is based on the qualifying product value of your order after discounts and coupon codes have been applied.

If a promotion reduces the product value below the free-delivery threshold for your destination, the applicable shipping charge will be added at checkout.

Free-delivery thresholds vary by destination. You can review the available delivery methods and charges before completing your order.

For current thresholds and delivery charges, please see our Shipping & Delivery information.

Payments

Prices shown to Australian customers include Goods and Services Tax (GST) where applicable.

For eligible international orders, Australian GST is generally removed during checkout after an overseas delivery address has been entered.

International customers may still be required to pay customs duties, import taxes, local taxes or handling charges imposed by their destination country. These charges are separate from Australian GST and are usually the responsibility of the recipient.

Wildfire uses established payment providers to process online payments securely.

Your payment details are encrypted during transmission and are handled by the payment provider selected at checkout. Wildfire does not receive or store your complete card number.

For additional protection, your bank or payment provider may ask you to complete an identity or security check before approving the transaction.

Wildfire accepts major credit and debit cards, including Visa, Mastercard and American Express.

Depending on your location, eligibility and order value, you may also be able to choose:

  • PayPal
  • PayPal Pay in 4
  • Afterpay
  • Klarna, provided securely through Stripe

The payment methods available for your order will be displayed during checkout. Approval for buy-now-pay-later services is determined by the payment provider and is subject to its eligibility requirements and terms.

Payment by cheque or money order is not accepted.

A payment can be declined for several reasons, including insufficient funds, incorrect card details, an expired card, a billing-address mismatch or a security check by your bank or payment provider.

Please check that:

  • your card number, expiry date and security code were entered correctly;
  • your billing details match those held by your bank;
  • your card is enabled for online or international purchases, where applicable; and
  • sufficient funds or credit are available.

If the payment is still declined, contact your bank or payment provider for more information, or try another payment method shown at checkout.

To avoid creating a duplicate order, check for an order-confirmation email before attempting payment again.

No. The payment method and payment details cannot be changed after an order has been successfully submitted.

If payment was unsuccessful, you may need to place a new order using another payment method. If your order was successfully paid but you need to cancel it, please contact our team as soon as possible.

Orders are processed quickly, so cancellation cannot be guaranteed once packing has begun.

Your selected payment method is charged or authorised when you complete checkout.

For buy-now-pay-later services such as Afterpay, PayPal Pay in 4 or Klarna, the payment schedule is managed by the provider and will be shown before you confirm the purchase.

If a payment remains pending, your bank or payment provider may temporarily reserve the amount while the transaction is being processed.

Approved refunds are returned to the original payment method used for the order.

After Wildfire processes the refund, your bank or payment provider may take several business days to display it in your account. Processing times vary between providers.

Refunds for orders paid through Afterpay, PayPal Pay in 4 or Klarna are managed through that provider and may be applied to your outstanding instalments or returned according to its terms.

Privacy, Security & Cookies

Wildfire uses established payment providers and security measures to help protect orders placed through our website.

Payment details are processed securely by the payment provider selected at checkout. Wildfire does not receive or store your complete card number.

To help prevent fraud, an order may be reviewed or placed temporarily on hold while we verify information supplied during checkout. If we need additional information, we will contact you using the details provided with your order.

If you notice an unauthorised transaction, contact your bank or payment provider immediately and then contact our team so we can review any associated Wildfire order.

Cookies are small data files stored on your browser or device when you visit a website.

They can help a website remember information such as your shopping cart, account session, preferences and whether you have previously visited the site.

Wildfire may also use cookies and similar technologies to understand how the website is used, improve its performance and measure marketing activity.

For more information, please read our Privacy Policy and any cookie preferences notice displayed on the website.

Depending on the type of cookie or similar technology used, information may include:

  • pages viewed and links selected;
  • the time spent on parts of the website;
  • device, browser and approximate location information;
  • shopping-cart and account-session information;
  • the website or advertisement that referred you to Wildfire; and
  • information used to measure website performance or marketing activity.

Some of this information may be handled by service providers that support functions such as website analytics, advertising, payments, email marketing or fraud prevention.

How information is collected, used and disclosed is explained in our Privacy Policy.

You can manage cookies through your browser settings and, where available, through the cookie-preference controls displayed on the Wildfire website.

You may be able to block, delete or limit certain categories of cookies. The steps vary depending on the browser and device you use.

Please note that disabling essential cookies may prevent parts of the website from working correctly, including account login, shopping-cart and checkout functions.

Some cookies are necessary for essential website functions, such as keeping products in your shopping cart, maintaining a secure account session and completing checkout.

Without these cookies, parts of the Wildfire website may not operate correctly.

Other cookies, such as analytics or marketing cookies, serve different purposes and may be managed through the cookie-preference options available on the website.

Product Info

There is no difference in the products themselves.

Wildfire Massage Oils is the clearer name we are introducing for the range previously described as Pleasure Oils. The formulas remain the same 4-in-1 botanical oils designed for body care, massage, bath rituals and intimate touch.

You may still see the term “Pleasure Oils” on older packaging, product pages or references while we update the range across the website and future packaging.

Our Wildfire Massage Oil collection includes Original, Enhance Her and Black.

Wildfire Massage Oils and Arousal Oils are designed for different kinds of sensory experiences.

Wildfire Massage Oils are botanical 4-in-1 oils created for body care, massage, bath rituals and intimate touch. They provide lasting glide and can be used across larger areas of the body.

Wildfire Arousal Oils are concentrated warming or cooling formulas designed for targeted intimate application. They should be used sparingly and according to the directions provided with the individual product.

Preservative use varies across the Wildfire range.

Our oil-based products generally do not require a traditional preservative because they do not contain water. Water-based products, such as our Mood Mists, may contain an appropriate preservative to help maintain product safety and stability.

Please review the complete ingredient list on the individual product page and packaging for information about the product you are considering.

Wildfire products are made with carefully selected plant-based oils, botanical ingredients and essential oils. However, natural ingredients can still cause sensitivities, and not every ingredient will be suitable for every person during pregnancy.

If you are pregnant, trying to conceive, breastfeeding or managing a medical condition, please consult a qualified healthcare professional before use.

Review the complete ingredient list for the individual product and follow the directions and precautions provided on its packaging.

Wildfire products have a shelf life of up to three years when unopened and stored under the recommended conditions.

Once opened, the usable life of a product may vary. Check the packaging for the open-jar symbol, which shows the recommended number of months in which to use the product after opening.

Always close the container securely after use and replace the product if you notice an unusual change in its aroma, texture or appearance that is not consistent with normal botanical variation.

Some Wildfire products contain nut-derived oils, including macadamia oil. Ingredients vary across the range, so it is important to review the complete ingredient list on the individual product page and packaging before use.

If you have a known allergy or are uncertain whether an ingredient is suitable for you, please consult a qualified healthcare professional before using the product.

Only products specifically described and labelled for intimate use should be applied to intimate areas.

Wildfire Massage Oils are designed for body care, massage, bath rituals and intimate touch. During intimate use, the oil may come into contact with the penis, vulva and surrounding skin, as well as vaginal or anal areas.

Wildfire Arousal Oils are concentrated warming or cooling formulas intended for targeted intimate application. Use only a small amount and follow the directions provided with the individual product.

Mood Mists, essential oil blends, pheromone fragrances and other fragranced products should not be applied to intimate areas unless their individual directions specifically state otherwise.

Always review the product directions and ingredient list before use. Discontinue use if irritation or discomfort occurs.

Wildfire 4-in-1 Massage Oils can be enjoyed in four ways:

  • Body oil: Apply a small amount to the skin and massage gently as part of your body-care ritual.
  • Massage oil: Use for relaxing, sensual or intimate massage, adding more as needed for lasting glide.
  • Bath oil: Add a small amount to warm bathwater. Take care, as oil can make the bath and surrounding surfaces slippery.
  • Intimate oil: Use during intimate touch, where the oil may come into contact with the penis, vulva and vaginal or anal areas.

Start with a small amount and add more only as needed. Wildfire Massage Oils are oil-based and must not be used with latex or polyisoprene condoms or barriers.

Explore the Wildfire Massage Oil collection to compare Original, Enhance Her and Black.

Wildfire Massage Oils can provide lasting glide during intimate touch, including vaginal or anal intimacy. However, they are botanical oil-based products rather than water-based personal lubricants.

Because they are oil-based, they must not be used with latex or polyisoprene condoms or barriers, as oil can weaken these materials.

Wildfire Massage Oils are not contraceptives and do not protect against pregnancy or sexually transmitted infections.

Individual sensitivities can vary, particularly around delicate intimate areas. Review the complete ingredient list, patch test before first use and begin with a small amount. Discontinue use if irritation or discomfort occurs.

Always check the compatibility instructions supplied with any condom, barrier product, toy or intimate accessory.

Wildfire Massage Oils and Arousal Oils are oil-based. Oils can weaken latex and polyisoprene, increasing the risk that a condom or barrier may break or fail.

Do not use Wildfire oils with latex or polyisoprene condoms or barriers.

Some condoms and barriers made from other materials may be compatible with oil-based products, but this varies. Always check the manufacturer’s instructions before combining any condom or barrier product with a Wildfire oil.

Wildfire oils are personal-care products and are not sold as food products.

Some products are designed for intimate experiences in which incidental oral contact may occur, but they should only be used in the manner described on the individual product page and packaging.

Do not intentionally consume the product or use it as a food or beverage. If you have allergies or sensitivities, review the complete ingredient list before use.

Compatibility depends on the material from which the toy or accessory is made and the care instructions provided by its manufacturer.

Do not use Wildfire oils with latex, polyisoprene, rubber or any material whose manufacturer advises against oil-based products. Materials marketed under names such as jelly, TPE or TPR may also have specific compatibility requirements.

Before use, check the manufacturer’s guidance. If compatibility is unclear, contact the manufacturer or test a very small amount on a discreet area before applying the oil more widely.

Clean the toy or accessory thoroughly after use according to its care instructions.

Before first use, apply a small amount of the product to clean, unbroken skin on the inner forearm.

Leave the area undisturbed and watch for redness, itching, swelling, burning or other discomfort. If a reaction develops, wash the area and do not use the product.

A patch test cannot guarantee that a product will feel the same on every part of the body. Begin with a small amount during first use, particularly on sensitive areas, and discontinue use if irritation or discomfort occurs.

Stop using the product immediately.

For an oil-based product, gently remove any excess with a clean, dry cloth and follow the removal or soothing directions provided with that specific product.

Do not reapply the product to test whether the sensation changes.

Seek medical advice if irritation is severe, persists after removal or is accompanied by significant pain, swelling or breathing difficulty.

Wildfire uses plant-based oils, botanical infusions and essential oils, which can naturally vary between harvests and batches.

Small differences in colour, aroma or intensity may be influenced by the growing region, season, rainfall and other natural conditions. These minor variations do not necessarily mean that the formula has changed or that the product is unsuitable for use.

Do not use the product if the packaging is damaged, the seal appears compromised or you notice a strong rancid or otherwise unusual odour.

Please contact Wildfire if you are uncertain about a product you have received.

Store Wildfire oils below 30°C in a cool, dry place away from direct sunlight, excessive heat and moisture.

Keep the cap or pump securely closed when the product is not in use and avoid allowing water or other products to enter the container.

Correct storage helps protect the product’s aroma, texture and usable life. Keep all Wildfire products out of reach of children.

Wildfire Massage Oils contain botanical infusions selected for their traditional associations with sensuality, vitality and intimate wellbeing.

Depending on the blend, these may include botanicals such as damiana, tribulus, muira puama, horny goat weed, ginkgo and wild yam.

These ingredients have a history of traditional use, but Wildfire does not claim that they will increase libido, cause arousal or produce a particular physical response.

The oils are designed to support a sensory experience through aroma, touch, massage and intentional connection.

Visit the individual Wildfire Massage Oil product pages to see which botanicals are included in each blend.

Essential oils help create the distinctive aromatic character of each Wildfire Massage Oil and contribute to the sensory atmosphere of massage, body care and intimate touch.

Each blend combines carefully selected aromatic notes to create its own fragrance profile. Some feel softer and more floral, while others are warmer, earthier or more grounding.

Many of these oils also have long-standing associations with sensuality, mood and connection. Learn more about the traditional use of aphrodisiac essential oils and the role scent can play in intimate experiences.

Essential oils can still cause sensitivities in some people. Review the complete ingredient list and patch test the product before first use, particularly if you have sensitive skin.

You can also explore our essential oil blends, created for use in diffusers and oil burners.

You can explore Wildfire products in two ways: by viewing the product collections themselves or by reading our educational guides about how they are chosen and used.

Explore our product collections:

Read our product guides:

If you cannot find the answer you need, please contact us and our team will be happy to help.

Promotions & Coupon Codes

Coupon codes must be applied before you complete your purchase.

Enter your code in the Coupon code field on the cart or checkout page, then select Apply coupon.

If the code is valid and your order meets its conditions, the discount will appear in your order summary before payment.

After a valid coupon code has been applied, you will see the discount listed in your cart or checkout order summary.

The updated total will be shown before you complete payment. Some promotions may be applied automatically when your order meets the qualifying conditions, without requiring a code.

Always check the final order total before placing your order.

Only one coupon code can normally be used per order unless the promotion specifically states otherwise.

Coupon codes generally cannot be combined with another code, automatic promotion or offer that excludes further discounts.

If more than one offer is available, choose the one that provides the best value for your order.

A coupon code may not apply if your order does not meet the promotion’s conditions.

Please check that:

  • the code has been entered exactly as provided;
  • the promotion has not expired;
  • your qualifying product value meets any minimum-spend requirement;
  • delivery charges are not being counted towards the required spend;
  • the products in your cart are included in the promotion;
  • the code is valid for your location or customer type;
  • the code has not already reached its usage limit; and
  • the products are not already discounted or excluded from further promotions.

If the code still does not work, please contact our team before completing your purchase. Include the coupon code and, where possible, a screenshot of your cart so we can help investigate.

Wildfire promotions may be shared through our email newsletters, website, social media channels or selected partner offers.

Registered customers may also find eligible offers under My Coupons in their Wildfire account.

Not every promotion is available to every customer. Some offers may be limited to new customers, selected products, specific locations or a particular promotional period.

Subscribe to Wildfire emails to hear about new offers, product releases and occasional promotions.

Stores

Wildfire does not currently operate its own physical retail stores, but our products are available through selected stockists.

Use our store locator to find a nearby retailer. You can also access the locator from your mobile while you are out and about.

Stock levels and product ranges can vary between retailers, so we recommend contacting the store before visiting if you are looking for a particular Wildfire product.

Still haven’t found what you’re looking for?

Some questions need a more personal answer.

Whether you would like help choosing a product, need support with an order or simply want to understand something more clearly, our team is here to help.

Click the button below to get in touch. We’d be happy to hear from you.

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